The Trust Line is an opportunity to anonymously and confidentially report violations of the law performed by Ignitis grupė employees or business partners that threaten or violate the public interest, and to ensure the prevention and disclosure of such violations.

The Trust Line as a means of reporting possible violations is set out in the Ignitis grupė Code of Ethics, Anti-Corruption Policy, Sustainability Policy, Environmental Policy, Policy of Equal Opportunities and Diversity. 

The Trust Line cannot be used to make false accusations, nor may it be used for commercial or other general matters.

All notifications received through the Trust Line shall be processed in accordance with the established procedure, and summary reports on received notifications shall be provided only as required by law. We are committed to ensuring the anonymity of reporters and the confidentiality of the information provided.

You can report suspected violations by filling out the following form:

Report to the Trust Line

Statistics of notifications received via the Trust Line 2023

Contacts of the Trust Line:
Tel. No. +370 640 88889 
E-mail [email protected].

Ignitis Group operates with the highest ethical requirements and principles, in accordance with the standards of openness and honesty. We aim to create a responsible and sustainable business culture in the energy sector.

We value transparent cooperation based on trust, partnership and respect, and we believe that the best gift is a sincere thank you and attention. Therefore, we refrain from making any gifts within the Group to our business partners, except as required by normal international protocol practice.

We encourage our business partners not to give any gifts to our Group employees. In order to thank the employees of our Group, we invite you to do so not with gifts of material value, but with attention and kind words.

All gifts received or provided are registered in the Group's gift register.